Work Smart Live Smart with Beverly Beuermann-King

TIP 2790 – Do You Know How To Avoid Food Allergy Triggers At Work?

Listen to today's podcast...

Allergies occur when the immune system becomes unusually sensitive and overreacts to common substances that are normally harmless, such as pollens, molds, dust or even food.

Food allergies are serious business. They impact over 2.6 million Canadians.

Everyone is entitled to a safe working environment. Unlike many conditions, anaphylaxis is not visible unless someone is having an allergic reaction. That is why it is extremely important to communicate about your food allergies before a reaction occurs.

Take One Action Today To Build Your #Resiliency!     
Here are today’s Tips For Building Resiliency and Celebrating Food Allergy Awareness Week:

Be open about your food allergies. It’s important that your co-workers and boss know about them.

Always carry at least one auto-injector on the job. It’s better to have two in case you need a second dose during an allergic reaction.

Educate co-workers. Your co-workers may have no experience with food allergy. Teach your co-workers how to prevent reactions from happening, recognize the signs and symptoms of an allergic reaction and how to use an epi pen properly.

Say thanks. Make sure your colleagues know that you appreciate their support.

Those who don’t have food allergies can help by understanding the condition and doing their part to create a safe environment to prevent serious reactions from occurring.

Simple things like washing your hands well and often. It is one of the most effective ways to prevent cross-contamination as well as the spread of general viruses and bacteria.

If you like the tips in this briefing, please leave me a review on amazon or in your #alexa app.

Looking for more ways to build your resiliency, take my free on-line vulnerability test at worksmartlivesmart.com under the resources and courses tab.

#mentalhealth #hr

TIP 2789 – Is Sexual Harassment Still A Part Of Your Workplace?

Listen to today's podcast...

It is out there. We all know that it’s out there. Yet, many of us still ignore it, pretend that we don’t hear it or worse yet, we laugh and join in on it. Sometimes out of embarrassment. Sometimes out of fear.

Recent results show that more than a quarter of working Canadians have experienced sexual harassment or been affected by it. This can result in a variety of stress-related illnesses, relationship difficulties as well as upset productivity and engagement.

Take One Action Today To Build Your #Resiliency!     
Here are today’s Tips For Building Resiliency and Stopping Sexual Harassment In The Workplace:

Know that when faced with unwanted and unsolicited sexual harassment, victims feel confused, frustrated and angry. They may not know how to react to the situation and may become very anxious or depressed.

Some employees will suffer the humiliation and harassment silently and when they can no longer take it, they will quietly quit.

Not addressing sexual harassment in the workplace is bad business and can create a toxic environment.

Education around sexual harassment and developing strong policies and procedures to deter it are the most effective means of minimizing its occurrence and impact.

Companies can protect their employees, and create a positive workplace culture, by implementing a comprehensive policy and providing training to employees and leaders on that policy.

Remember, If you like today’s wellness tips, let me know. You can leave me a review on amazon or through your #alexa app.

Looking for more ways to build your resiliency? Take my free on-line vulnerability test at worksmartlivesmart.com under the resources and courses tab.

#mentalhealth #hr

TIP 2788 – Can You Go Screen Free For A Day?

Listen to today's podcast...

Could you unplug your TV for 7 days? How about that PS4?

What role does screen time play in your daily life?  Entertainer, pacifier, babysitter, time filler and/or a distraction?

Many parents are concerned about the amount of time their children spend with screens. And with good reason! Research shows that screen time gets in the way of activities known to be good for young children, however kids who spend less time with screens fall asleep faster, sleep longer, eat healthier, and get more exercise.

Take One Action Today To Build Your #Resiliency

So Here are today’s Tips For Building Resiliency During Screen Free Week:

Turn your living room into a place for family interaction and play by arranging the furniture so the TV is not the focus of the room.

Take a break from your smartphone and other screens during periods of the day and model good screen time behaviour.

TV and screen time is not all bad.  It becomes a negative when we let it take over our lives.

We grow accustom to the silence of watching TV and it allows us to avoid communication with those around us. It separates us from those we love, even when we are in the same room. It can taint our perspective and the way we see the world as it is full of negative images.  During Screen Free Week, challenge yourself.  Move outside of your comfort zone and focus on being creative, an active participant and connected to those around you.

Discover how to take small steps towards a healthier, happier, less-stressed you by visiting my website at worksmartlivesmart.com

#mentalhealth #hr

TIP 2787 – Are You A Super Hero In PJ’s?

Listen to today's podcast...

What superhero reduces greenhouse gas emissions by more than 20 per cent, overcomes gridlock faster than a speeding train, and leaps over distraction barriers in a single bound?

Hint: Often seen wearing pajamas while on the job…It’s not a bird. Nor a solar plane…It’s the Telecommuter!

So, here I sit in my pj`s working at my computer.  No stress spent on deciding what to wear to the office.

I appreciate the flexible work arrangements that I have.  It strengthens my resiliency while running a successful business.  Some days I work all day and into the evening.  On other days, I may find myself helping out a family member or pulling the weeds from my gardens.  This flexibility gives me the balance that I want and need.

Take One Action Today To Build Your #Resiliency!     
Here are today’s Tips For Building Resiliency and Celebrating Flexible Work Arrangements Week:

Companies that aim to provide a flexible working options encourage a healthy work-life balance, build resiliency and retain key workers. Develop a flex work policy that outlines what best practices they are expected to adhere to.

As an employee, if you are interested in flexible work arrangements, consider how this might positively or negatively impact your job, your family, your employer, your team members.

There are many adjustments that need to be made both by the employer and by the employee to make flexible work arrangements work.  Good communication and problem-solving skills are the foundation to working out any kinks.

So here`s to all superheroes working in their pj`s – May it be a productive day!

Looking for resources to build your healthy workplace’ Check out my top 10 tips under Resources and Courses at worksmartlivesmart.com

#mentalhealth #hr

TIP 2786 – Do You Know The Indicators of Mental Health and Mental Illness

Listen to today's podcast...

1 in 5 people will experience a mental health issue at some point in their lifetime.

Mental health disorders are among the leading causes of ill-health and disability world-wide.

17% of Canadians report that they have taken time away from work and school,
 to deal with a personal mental health issue.

According to Guarding Minds At Work, when employers adopt policies and programs to address psychological safety and health, they incur 15% to 33% fewer costs related to psychological health issues.

Employers and employees both have a responsibility to protect the health and safety of their employees.

Take One Action Today To Build Your #Resiliency!     
Here are today’s Tips For Building Resiliency and Celebrating Mental Health Month:

Know What Mental Health Is

Mental Health is a state in which an individual realizes their own abilities, can cope with the normal stressors of life, can work productively, and is not overwhelmed by their responsibilities.

Know What The General Mental Illness Indicators Are In The Workplace. Some of the most common include:

• Excessive lateness or absences
• Increased need for extra supervision
• Reduced productivity and loss of pride in work
• Inconsistency in work or habits

 

Exhibiting several of these, may indicate that someone may be experiencing a mental illness and intervention and assistance is needed.  As a leader and a co-worker, being alert to these indicators can ensure a healthy work environment.

For more information on coping with mental health issues, sign up for one of my on-line courses at worksmartlivesmart.com under the resources and courses tab.

#mentalhealth #hr

TIP 2785 – Are You Clear On What It Takes To Build A Psychologically Healthy and Safe Workplace?

TIP 2785 2421 2052 1688 1324 964  231 599 – Are You Clear On What It Takes To Build A Psychologically Healthy and Safe Workplace?

Listen to today's podcast...

Canada became the first country in the world to have a national standard for psychological health and safety in the workplace. This Standard contains a voluntary set of guidelines, tools, and resources aimed at promoting employees’ psychological health and preventing psychological harm due to workplace factors.

Take One Action Today To Build Your #Resiliency!     
Here are today’s Tips For Building Resiliency and Celebrating Mental Health Week:

Get Clear On What’s Required For Building A Psychologically Healthy Workplace

Foster overall psychological health and a respectful workplace based on trust, honesty, fairness and recognition.

As employees, ask questions, report issues, and propose new ideas for building a positive culture.

Be sure to train leaders and employees at all levels on awareness and prevention strategies.

Look beyond the workplace to what resources are available to help meet personal, as well as workplace challenges.

If you like the tips in this briefing, please leave me a review on amazon or in your #alexa app.

Looking for more ways to build your resiliency, take my free on-line vulnerability test at worksmartlivesmart.com under the resources and courses tab.

#mentalhealth #hr

TIP 2784 – Are Our Children Dealing With Depression?

Listen to today's podcast...

It is hard to understand how a child can experience depression. 

As caregivers and parents, we need to remind ourselves, that while a child’s problems may seem minor to us, they can be overwhelming to them. Your first warning signs will probably be changes in behaviour that may suggest a troubled and unhappy state of mind.

If a student becomes depressed, they are unlikely to talk about it. Very likely, a depressed child will think that no one else feels the same way and that no one will understand their problems. Often a depressed child will feel that they are disliked.

Clinical Depression is more than just the ‘blues’. It is a “biochemical disorder where a person feels very sad for an extended period of time and where this state interferes with their everyday life.” Depression affects about 3% of our children, 8% of adolescents and 10% of adults. Stress can act as a ‘trigger’ for Depression.

Take One Action Today To Build Your #Resiliency!     
Here are today’s Tips For Building Resiliency and Celebrating Mental Health Week and Childhood Depression Awareness Day:

Be aware of the signs and symptoms of Depression. As an employer, hold awareness sessions for your employees.

Provide support and understanding.

Be aware of the signs of suicidal thoughts – Suicide is one of the top killers of our youth.

For more information on coping with mental health issues, sign up for one of my on-line courses at worksmartlivesmart.com under the resources and courses tab.

#mentalhealth #hr

 

TIP 2783 – Checking In and Prevention On This Melanoma Monday

Listen to today's podcast...

Love this advice…If your shadow is shorter than you are, you should seek the shade.

Do you annually check your skin?  Wear your sunscreen faithfully?  Do you go and see your doctor for regular check ups?

If so, you are helping to ensure that you prevent skin cancer or at least ensure that you catch it in its early stages.

The spring is an easy time to forget to use your sunscreen. It is essential that we protect ourselves and our kids and know the early signs of Melanoma, that way we can all be safe in the sun. 

Take One Action Today To Build Your #Resiliency!     
So Here are today’s Tips For Building Resiliency and Celebrating Melanoma Monday…and Being Safe In The Sun

Check it out.  Melanoma can be found anywhere on the body, but it is most common on the legs, back, head and neck. Do an annual scan to check for changes.

Visit your doctor regularly and make sure that they do a body scan too.

Be safe in the sun.  Enjoy the spring, summer and fall sunshine, but cover up and use your sunscreen.

Cancer changes lives, impacts families and hinders workplace productivity. Employees coming back to work after cancer treatments describe a variety of challenges that employers may not be aware of/or consider in their return-to-work accommodations. As a leader, look for ways to educate on prevention and look for ways to successfully support a team member who has been impacted.

Looking for more ways to build your resiliency, take my free on-line vulnerability test at worksmartlivesmart.com under the resources and courses tab.

#mentalhealth #hr

TIP 2782 – Celebrating Mental Health Week By Creating A Healthy Environment

Listen to today's podcast...

A friend of mine, had been promoted over the years, rewarded for her achievements and was a solid employee.  During a major corporate transition she was given a new department that needed a lot of help in restructuring.  She worked hard through long days, with little progress. And the results were devastating for her health to the point where she had to leave.

What could have been different?  Her supervisors should have seen that the new role was unrealistic for one person to handle. They should have noticed the excessive overtime. They should have spotted the impact it was having on her health. And they should have worked with her before she felt that she had no choice but to leave, or feel like a failure.

We know that engaged employees help our companies to be more creative, productive and successful. Disengaged or stressed out employees cost our companies in job turnover, disability and lowered productivity.  Yet, some employers still look at their employees as being a commodity.

Ensuring that your teams work in a healthy environment is a priority.

Take One Action Today To Build Your #Resiliency!     
Here are today’s Tips For Building Resiliency and Celebrating the start of Mental Health Week:

Start a conversation. What are the sources of stress within your teams-personally and professionally? If you are not sure – ASK!  What impact is it having?

Benchmark this information. How much is this costing in absenteeism, turnover, lowered productivity, healthcare costs?

Decide what programs would help reduce this impact on the individual and the company

Looking for Tips To Promote Mental Health Week In Your Workplace? Visit worksmartlivesmart.com under the resources and courses tab for my Top 10 Tips.

#mentalhealth #hr

TIP 2781 – What Is Burnout and How It Is More Thank Just Stress

Listen to today's podcast...

Being burned out and being stressed out are not the same thing. Many of us can tell when we are stressed out, but often, we cannot tell if we are burned out.

Burnout may be the result of unrelenting stress, but it isn’t the same as too much stress. Stress is often about too many pressures that need to be dealt with.  Burnout is about feeling empty, lacking in motivation, and beyond caring. Employees experiencing burnout often don’t see any hope of positive change in their situations.

Burnout may occur over a short period of time or take several years to manifest.

Take One Action Today To Build Your #Resiliency!     
Here are Tips For Combatting Burnout and Celebrating Mental Health Week:

First:

Slow Down. Take a break. Cut back whatever commitments and activities you can. Give yourself time to rest, reflect, and heal.

Change What You Can. 

Maintain Balance.

Talk to a Professional.

And Make A Plan. Part of the problem with burnout is the lack of control that’s associated with it.

Burnout can be a serious consequence of an unbalanced life and of an environment where the individual experiences little control and high demands. Leaders can help by ensuring a clearer understanding of what their job is and is not, providing as much control as possible, ensuring that demands are realistic and by recognizing the employee’s contributions and achievements.

Looking for more ways to build your resiliency, take my free on-line vulnerability test at worksmartlivesmart.com under the resources and courses tab.

#mentalhealth #hr

TIP 2780 – Don’t Get Caught With Your Pants Down

Listen to today's podcast...

Have you seen the videos?

Someone doing a zoom meeting and they get caught wearing no pants, just their jockies.

Today is the unofficial holiday – No Pants Day.

And prior to this past business disruption, it wouldn’t cross my mind that wearing no pants would be widely celebrated…but here we are and the joke and often asked question is…who isn’t wearing pants on this call?

We have the zoom mullet. All business up top and no pants on the bottom.

Take One Action Today To Build Your #Resiliency

So just in case this may not be for you, Here are today’s Tips For Building Resiliency and Celebrating No Pants Day:

Though the idea of today is about wearing no pants in public and to pretend like it is nothing out of the normal, I’m not sure I am a fan

I do love my PJs and I often wear them all day long…and even more so in these days of zoom calls and working from home. The idea is comfort rules. I am spending way less time on getting ready for work and more time on being creative and getting things done.

Remember:  Use your best judgment in celebrating today, you don’t want to be remembered as that person who got caught wearing no pants.

If you like today’s wellness tips, let me know. You can leave me a review on amazon or through your #alexa app.

Discover how to take small steps towards a healthier, happier, less-stressed you by visiting my website at worksmartlivesmart.com

#mentalhealth #hr

TIP 2779 – Why Telling The Truth Can Be Hard

Listen to today's podcast...

Today we encourage honesty and straightforward communication in politics, relationships, consumer relations and education.

Most of us have told a few lies. Lying can bail us out of awkward situations. Spare the feelings of others. Preserve or strengthen alliances. Enhance social standing. Keep us out of trouble. Even save our lives.

In today’s world of so many false truths, it is even more essential to build relationships based on honest and clear communication.

Take One Action Today To Build Your #Resiliency!     
Here are today’s Tips For Building Resiliency and Celebrating National Honesty Day:

Practice telling the truth. Studies have shown that human children begin practicing deception as early as six months of age through such attention-getting gambits as fake crying or laughter. Try answering questions honestly all day today and see where the difficulties lie for you.

Be more transparent. Honesty goes a long way in building solid relationships. Leaders get ahead by making the right choices and showing that they are trustworthy. This builds trust, which is essential for teamwork.

Discover how to take small steps towards a healthier, happier, less-stressed you by visiting my website at worksmartlivesmart.com

#mentalhealth #hr

TIP 2778 – Shh! Is Noise Causing You Stress?

Listen to today's podcast...

It’s quiet. Well, almost. There is the ticking of the clock, the rattle of the furnace, the birds chirping outside of my window and my computer humming along.

For some this silence is uncomfortable or we feel guilty, so we turn on the TV, though we aren’t really watching. It is important in the chaos of everyday living that we take a few moments and shut out as many sounds of the world and just be. It is here that we can rest, that we can rejuvenate, that we can be creative, and we can reflect.

Take One Action Today To Build Your #Resiliency!     
Here are today’s Tips For Building Resiliency and Celebrating Noise Awareness Day:

Pay attention to the noise you make and respect your neighbour’s right to peace and quiet.

Turn down the volume two notches on your radios and personal stereo systems with headphones.

Turn down the volume one notch on your television and turn it off during dinner.

Do NOT honk your horn, except in the case of imminent danger.

Replace noisy activities with quiet ones such as taking a walk.

Wear adequate hearing protection if you must be in a noisy environment and if you are concerned, get a hearing screening test done.

Try to observe one minute of no noise everyday.

Looking for more tips to build your resiliency? Look for my book on Amazon called Stress Out. 52 Weeks To Letting More Life In

#mentalhealth #hr

TIP 2777 – Tick Tock: What Is Your Biological Clock Telling You?

Listen to today's podcast...

Tick tock. Tick tock. Can you hear your biological clock ticking away?  I am pretty sure that I can, though, I am certainly not looking at having anymore children!

So What Does Your Biological Clock Tell You?

Our biological clock does so much more than tell us the perfect time to get pregnant. In fact, both men and women and the young and old are subject to the influence of the biological clocks that we all have.

Circadian rhythms are controlled by “clock genes” that carry the genetic instructions to produce proteins. These instructions control everything from when we sleep and rest, body temperature, heart activity, hormone secretion, blood pressure, oxygen consumption, and metabolism. They may even influence our mood, particularly in the form of wintertime depression known as seasonal affective disorder.

Take One Action Today To Build Your #Resiliency!     
Here are today’s Tips For Building Resiliency and Celebrating Biological Clock Day:

Celebrate – whatever age you are, or whatever life stage you are in.

Sleep is essential to our mental and physical health.  Clock genes normally keep us awake during the day and asleep at night.  But when a clock gene mutates, it can disrupt the normal sleep cycle. Sunlight, air travel and even the seasons can disrupt our Circadian Rhythms and the quality and quantity of sleep that we get.

So avoid night light. When possible, avoid bright and outdoor light close to bedtime and keep your surroundings as dark as possible at night. Cover the lights of your alarm clock, so that you are not tempted to look at it or have its glow disrupt your sleep.

Avoid eating or exercising too close to bedtime. Also watch out for caffeine and nicotine, both of which are stimulants.

Discover how to take small steps towards a healthier, happier, less-stressed you by visiting my website at worksmartlivesmart.com

#mentalhealth #hr

TIP 2776 – How Poetry Can Be A Mantra For Living

Listen to today's podcast...

Today is the day to share your favourite poem with your friends and co-workers. You may share the actual piece of paper you wrote it on, or you can Tweet it or FB it. Poetry can be shared at any time.

Poetry can be a mantra for living.  It can express your emotions.  Sometimes it can remind us of those we have loved or lost.  Poetry can give a spiritual connection.  It can provide you with a new perspective, and it can transport you.

One of my favourites for living my life is by Dylan Thomas.  Life is to be lived, not watched.

Do not go gentle into that good night, Old age should burn and rave at close of day;

Rage, rage against the dying of the light.

Sometimes we find lessons in poems that are bang on.

Take One Action Today To Build Your #Resiliency!     
So Here are today’s Tips For Building Resiliency and Celebrating National Poetry Month:

Go through your old books and re-visit some of the poems that use to connect to your heart

Search through the Internet to find some old classics or to read what a younger generation is writing about

Write your own poem to express your gratitude or your emotions.  It can help you to go deeper and sort out all that you are experiencing

Share your poems with others

Don’t forget that you can find more tips for coping with mental health issues, by checking out my Live Smart blog at worksmartlivesmart.com

#mentalhealth #hr

TIP 2775 – Boosting Your Health and How To Avoid The Sugar Blues

Listen to today's podcast...

It’s 3 o’clock in the afternoon, you are irritated, your head is fuzzy and your eyes are having trouble focusing. You would love to find a corner and go to sleep, but there is no time. How about a coffee or a chocolate bar?

Most of us instinctively reach for sweets or caffeine to give relief from the morning sluggishness or afternoon slump. We use sweets as a way of helping ourselves through stressful times. Those strategies might help, temporarily, but there is a downside to these methods. Poor eating strategies affect our brain chemistry and cause fatigue, apathy, apprehension, edginess and the blues.

Take One Action Today To Build Your #Resiliency!     
So Here are today’s Tips For Building Resiliency and Celebrating National Women’s Nutrition Month:

Avoid The Sugar Blues.

Eat breakfast, lunch and dinner. Smaller balance meals are preferable to large meals.

Use exercise or stretching to increase energy and lift the ‘fog’.

Include fish in your weekly diet as the essential fatty acids they contain increase energy and improve mood.

Don’t confuse thirst with hunger. Drinking a cool glass of water can boost energy in the middle of the afternoon slump.

Have healthy snacks readily available. Plan ahead and keep them in desk drawers, lockers or even in the glove box of your car

We have all heard the saying ‘We are what we eat’, but most of us connect this with the body’s physical reactions. Our brain is just as dependent on the food that we consume.

Healthy food choices help us avoid the erratic blood sugar levels and associated mood swings. Plan your snacks ahead of time and avoid the sugar blues.

Looking for more tips to build your resiliency? Look for my book on Amazon called Stress Out. 52 Weeks To Letting More Life In

#mentalhealth #hr

TIP 2774 – How Neighbours Helping Neighbours Re-Builds Connection

Listen to today's podcast...

April is often seen as the month to focus on spring cleaning, but it is also the month to reach out and help your neighbours.

When I was young, our family dairy barn burned down. Neighbours came to help in the rebuild, and brought food to feed the construction workers and volunteers. It was just something that was done. Neighbours helping neighbours.

National Rebuilding Month is a campaign to highlight the connection between our homes and health. It encourages everyone to take steps to be safer and healthier at home.

Take One Action Today To Build Your #Resiliency!     
Here are today’s Tips For Building Resiliency and Celebrating National Rebuilding Month:

These past couple of years have certainly seen many people looking for ways to work at home, feel happier in their homes, and to relax in their homes.

National Rebuilding Month is also an annual month-long call to service, culminating with National Rebuilding Day, the last Saturday of the month. It encourages you to look out for those who need a helping hand in your neighbourhood. Volunteers eliminate health and safety hazards and help their neighbours live safely and independently in their homes.

Adopt a neighbour and provide the critical repairs that they need to stay safe in their home.

Maybe you are not handy, but you have a green thumb. Help a senior work their flower beds or pull weeds.

Provide a bag of groceries or a bag of pet food to alleviate a bit of the financial pressures someone may be experiencing.

As houses are transformed, neighbourhoods and communities find hope. And HOPE is so critical right now in helping us to look towards the future with joy and energy.

Want to check out more health and wellness related celebrations? Visit my wellness calendars under the resources and courses tab at worksmartlivesmart.com

#mentalhealth #hr

TIP 2773 – Sleep More. Dream More. Heal Better.

Listen to today's podcast...

Have you had a bizarre dream or a scary dream and wondered what it meant if anything? Do you have a recurring dream? Are you late for a test in high school? Can you fly? Do you visit the same places night after night in your dreams?

Do you remember your dreams?

I have very vivid dreams and for the most part, I remember them for a little while, especially the bizarre ones. Once I woke up and was super angry at my husband because in my dream on a very lovely and romantic walk, he mistakenly thought that a little black and white critter was a kitten. I awoke suddenly in my dream as we were sprayed by a skunk.

I wonder what my subconscious was trying to tell me? Was it a warning? Or was I releasing pent up emotional energy?

Dreams can give us guidance and inspiration and help us solve problems. At the end of April, you can phone the National Dream Hotline and from Friday through to Sunday night, the School of Metaphysics will be on hand to offer free dream interpretations.

Take One Action Today To Build Your #Resiliency!     
Here are today’s Tips For Building Resiliency and Celebrating National Dream Hotline:

Sleep is one of the most effective things that we can do for our health. A good quality and quantity of sleep are needed to ensure that our minds and bodies repair and heal themselves. However, research clearly shows that people who overestimate their ability to get by on less sleep are sadly mistaken. As a lack of good quality sleep will have a negative impact over time. Tip #1 Know that sleep is essential.

Some research suggests that time spent in dream sleep is what specifically heals. Dreaming allows us to re-process upsetting memories and experiences in a safer, calmer environment.

Everybody dreams but not everybody remembers their dreams. Dreams are our picture language. Our dreams are not literal and so it may take a bit of work to interpret the pictures that we are seeing. If you do remember your dreams and have an interest in the meaning behind your dreams, you can call and learn how your conscious and subconscious relate to each other.

Looking for more tips to build your resiliency? Check out my Live Smart blog at worksmartlivesmart.com

#mentalhealth #hr

TIP 2772 – Get to Know Your Customer To Effectively Handle Negative Attitudes and Behaviours

Listen to today's podcast...

I have been asked about how to ensure that irate customers don’t rattle your staff’

The first step is to understand that negative attitudes and behaviours are usually expressed when our customers are stressed out or they just don’t have the energy to use better communication skills, judgment and manners.

Being stressed out is chronic in today’s society. Our customers often have too much to do, too many decisions to make, and are usually running behind schedule.

The difficulty behind the negative attitudes and behaviours of our customers is that they are highly “toxic” to our team.

As the leader, there are several steps that you can take to ensure that your staff can effectively handle the best and the worst in these customers.

Take One Action Today To Build Your #Resiliency!     
Here are today’s Tips For Building Resiliency and Celebrating Get to Know Your Customer Day

1. Discuss the types of customers that your team may encounter ahead of time.

What are some of the common complaints that your staff may face’ Share past experiences and horror stories with each other and prepare answers and solutions ahead of time? Preparation allows your staff to feel more confident in dealing with these difficult customers and not absorb the negativity.

2. Teach your staff how to keep their composure, be assertive and know exactly what it is they want to communicate. Help them to get comfortable with those customers who need to vent and express themselves – however, let them know that they do not need to tolerate abuse.

As the leader, you play a very important role in preventing customer negativity from rattling your team.

Looking for resources to build your resilience? Check out my Live Smart blog at worksmartlivesmart.com

#mentalhealth #hr

TIP 2771 – How To Protect Mother Earth

Listen to today's podcast...

I am very glad that the snow is gone and that my flowers are trying hard to poke their heads up to the sun.  A few years ago we celebrated Earth Day while we were on vacation. My boys were looking forward to the release of the Disney production of Earth, while we were at Disney.  It inspired them to do our annual clean up of the roadside where we live. They learned that each of us can do a little and we can all have an impact.

Take One Action Today To Build Your #Resiliency!     
Here are today’s Tips For Building Resiliency and Celebrating Earth Day:

Be a Smart shopper. Buy what you need, not what you want. Consider renting and borrowing things that are seldom needed

Walk, cycle, car pool and use public transportation

Choose local foods that are in season and support local food producers

Wash full loads of clothes in cold water and hang to air dry

For summer air conditioning, set your thermostat to 24°C or 25°C

For winter heating, set your thermostat to 19°C or 20°C

Take short showers instead of baths

Don’t discard. Donate, reuse and recycle items before throwing them into the trash

Earth Day isn’t about a single action you can do to support a healthier environment. Instead, Earth Day is seen by many as a day to renew a personal commitment to support a healthier environment. Though my family and I have a long way to go, every little bit helps as we move to live more responsibly with the environment.

Discover how to take small steps towards a healthier, happier, less-stressed you by visiting my website at worksmartlivesmart.com

#mentalhealth #hr