Work Smart Live Smart with Beverly Beuermann-King

TIP 1568 – How To Deal With Your Difficult Customers

Negative attitudes and behaviours are usually expressed when our customers are stressed out or they just don’t have the energy to use better communication skills, judgment and manners.

Being stressed out is chronic in today’s society. We often have too much to do, too many decisions to make and are usually running behind schedule. The difficulty behind the negative attitudes and behaviours is that they are highly “toxic” to our staff.

Dealing with difficult customers can make us feel grouchy, out-of-control and can rattle staff to the point where they may quit.

It takes a lot of energy to be positive, to keep things in perspective and to actively fend off this toxic effect. As the leader, there are several steps that you can take to ensure that your staff can effectively handle the best and the worst in these customers.

Take One Action Today To Build Your #Resiliency!     

So here are Today’s Tips For Reducing The Impact Of Negative Attitudes and Celebrating Thank You To Your Customer Day:

1. Discuss the types of customers that you may encounter ahead of time. What are some of the common complaints that your staff may face’ Share past experiences and horror stories with each other and prepare answers and solutions ahead of time.
2. Teach your staff how to keep their composure, be assertive and know exactly what it is they want to communicate.

Looking for resources to build your resiliency? Check out my Live Smart blog at worksmartlivesmart.com

#mentalhealth #hr

TIP 1567 - Transform Your Thinking

The pressure is on! Too much to do. No time to think. Be productive. Do more. Uncertain economy. Climate change. Make the right decision. Make it now.

Your thoughts create your emotional and physical state. How you think and react at any given time determines the decisions or actions you take. Successful people realize that by transforming their thinking that they can master the essential skills for thriving in these turbulent times.

Take One Action Today To Build Your #Resiliency!     

Tips For Building Resiliency and Celebrating National Transform Your Thinking Month:

Look at the decisions that you have made in the past. Have they been the best ones that you could have or should have made? If not, evaluate how you made those decisions and see if there is something that you need to work on.

Do you have enough tools in your strategy tool belt to deal with the issues and challenges you are facing? Using the S-O-S Principle can help ensure that you deal with issues, stay healthy and are supported during stressful times.

For more information on coping with mental health issues, sign up for one of my on-line courses at worksmartlivesmart.com under the resources and courses tab.

#mentalhealth #hr

TIP 1566 – Someday We’ll Laugh About This

Humour can help you thrive in change, remain creative under pressure, work more effectively, play more enthusiastically, and stay healthier in the process.

Humour is an attitude focused on generating positive feelings in yourself and for others. It is an active state and a choice that we make.

One other advantage of maintaining a sense of humour and being able to freely laugh is that it provides us with a powerful sense of perspective and ability to build relationships with those around us.

Humour and creativity originate from a lively imagination and the ability to recognize and to appreciate the incongruities of life.

Take One Action Today To Build Your #Resiliency!     

Tips For Building Your Resiliency and Celebrating Some Day We'll Laugh About This Week:

Our ability to look at the funny side of life can be developed with practice.

• Post a ‘Murphy’s Law of our Workplace’
• Develop a Humour First-Aid Kit and fill it with your favourite jokes, clippings, and stories
• Make up a humourous response to ‘How are you doing’’

Being able to laugh about our situation and ourselves helps us to release the tension, regain our perspective, accept that which we cannot change and experience joy.

Looking for more tips to build your resiliency? Look for my book on Amazon called Stress Out. 52 Weeks To Letting More Life In

#mentalhealth #hr

TIP 1565 - Everyone Needs More Sleep

I must have been sleeping. I missed the Festival of Sleep this morning. The celebration is an opportunity to sleep in, snooze, doze, nap, and catch 40 winks. However, I did doze off and I did go to bed early last night, so I guess that I unknowingly celebrated it anyway.

The Festival of Sleep reminds us that we all could use a little more sleep. Before the light bulb was invented, we use to get on average 10 hours of sleep. Now many of us are lucky to get 6.5 hours of sleep per night. Yet, we know that we need 7-9 hours per night just to stay healthy.

In fact, I think that we should celebrate the Festival of Sleep for two solid weeks – The week between Christmas and New Years and then the week after New Years. What a great way to end an old year and start a new year.

Take One Action Today To Build Your #Resiliency!     

Tips For Building Resiliency and Celebrating The National Festival Of Sleep:

Obvious tip alert – Go to sleep.

Watch for those things that interfere or prevent you from getting a good night’s sleep. If you are like the majority (65%) of the population who do not get the right kind or length of sleep, you need to find the right strategies to get a good night sleep. Go to bed at the same time and get up at the same time. Keep your room cool. Block outside noises. Watch the kinds of foods that you eat prior to bedtime. Don’t exercise right before bed.

Looking for more ways to build your resiliency? Take my free on-line vulnerability test at worksmartlivesmart.com under the resources and courses tab.

#mentalhealth #hr

TIP 1564 - Thank God It’s Monday

Having trouble returning to work on Mondays? Feel like you never really left? Struggling with the blahs’?

Studies show that happiness at work may be the most important success factor for a modern workplace and that happy companies make more money!

Your happiness at work is your responsibility. Not your boss’s, not your co-workers’ and not society’s. It’s Yours. However, if you are a boss or leader it is your responsibility to set a culture where it’s easy to be happy at work.

Happiness at work doesn’t only come from the policies, strategies, plans or values. It comes from being able to do great work with great people.

Take One Action Today To Build Your #Resiliency!     

So Here are today’s Tips For Building Resiliency and Celebrating Thank God It’s Monday:

Decide to say, “Thank God it’s Monday”. Make sure that you set the intention to be grateful for the fact that you have a job and grateful for the fact that you get to demonstrate your talents to the world through your work.

Smile – it is contagious. Just as negativity is contagious, so is being optimistic, fun and happy.

How you show up in life and at work, matters! If you are just going through the motions, you will be shortchanging yourself and depleting your happiness.

Looking for more tips to build your resiliency? Look for my book on Amazon called Stress Out! 52 Weeks To Letting More Life In

#mentalhealth #hr

TIP 1563 - New Years Resolution Week

“This year, I am going to earn my CSP.” That is what I said several years ago at this time. And thankfully, I can say that after many hours of sweating it through, I received my Certified Speaking Professional designation in San Diego, California July 2007.

For many of us, New Year’s Resolution Week is a time to reflect on the changes that we want and need, and in doing so we compile a list of resolutions. Unfortunately if our resolutions happen not to work out as we had hoped, we tend to put off trying again until the following year.

Take One Action Today To Build Your #Resiliency!     

Tip For Building Resiliency and Celebrating New Years Resolutions Week:

Visualize It

Many experts agree that the resolution itself is too often equated with the plan when it is only one part of the overall plan. One tip is to visualize the future.  Identify and visualize what feelings will come about by you achieving your goal. Replay this image regularly. The more details the better!

Everyday is a new challenge to live the way you intend to, according to your passions and purpose. Remember, it takes less effort to stay the same than it does to change. Most goals require stepping outside of your comfort zone and that is why many people give up.

Looking for more ways to build your resiliency? Take my free on-line vulnerability test at worksmartlivesmart.com under the resources and courses tab.

#mentalhealth #hr

TIP 1562 – Look On The Brighter Side

Every one of us has heard the phrase “Look on the bright side!”

Look on the bright side is used to refer to focusing on the good part of something that is mostly bad.

Take One Action Today To Build Your #Resiliency!     

As we head into a new year, let’s focus on these Hot Tips For Building Resiliency and Celebrating Look On The Brighter Side Day:

#1 It's difficult to look on the bright side when you're surrounded by negativity so be careful who you spend your time with.

Remove “can’t” from your vocabulary. A defeatist attitude will get you about as far as a car without an engine.

Be grateful. There are times when looking at the bright side of things can seem out of the realm of possibility. However, it’s important to take a step back and concentrate on what you do have, rather than what you don’t have.

Finally, It’s OK to make mistakes. Your past mistakes are meant to guide you, not define you. Remember, no one is perfect. Rather than looking at the negative aspects of a mistake that you’ve made, look at the bright side of that mistake and use it as a lesson moving forward.

So today, I challenge you to look on the bright side of a negative situation and use it to your advantage.

Looking for more resources to build your resiliency? Check out my Live Smart blog at worksmartlivesmart.com

#mentalhealth #hr

TIP 1561 - Interrupting Interruptions

On the last working day of the year, the office is quiet and you are prepared to take advantage of it to get caught up on your work.  The phone rings.  You sigh. Another stressful interruption.

According to Fast Company the average office worker is interrupted and taken off task every 11 minutes. Even worse, they say that it takes basically that much time to refocus on the task at hand.  Often, we end up compensating for interruptions by working faster and harder, which results in us experiencing more stress. We get frustrated, impatient, annoyed, angry, defeated.  The key to avoid interruptions at work is to find productive ways to minimize and deal with them and keep our emotions in check.

Take One Action Today To Build Your #Resiliency!     

Tips For Building Resiliency and Dealing With No Interruptions Day:

Plan for interruptions.  Know the type of interruptions that you usually encounter and when they are most likely to occur. 

Limit the opportunities for people to distract you.  If you need time to concentrate on a particular task, block it off in your schedule and let colleagues know that you are not available until a certain time.  Turn off your phone and your email notifiers.  Shut the door.  Book a meeting room just for yourself.

Watch for your own personal interrupters.  A messy desk, hunger, thirst and curiosity all get in our own way of being as productive as we can.  Organize yourself prior to starting your focused time, not during it.

Discover how to take small steps towards a healthier, happier, less-stressed you by visiting my website at worksmartlivesmart.com

#mentalhealth #hr

TIP 1560 - A Year In Review

It is almost the last day of the year. This is the day that many news programs offer up a year in review. What happened that was newsworthy? Good, Bad and even the Ugly.

This is a good time of year to do the same for our own personal life.

What was great?
What successes did you achieve?
What challenges did you face?
What didn’t go the way you would have liked.
What lessons did you learn?

All of these questions can help you to put life in perspective and help you to recognize the skills that you have developed that have aided you along the way.

Take One Action Today To Build Your #Resiliency!     

Tips For Building Resiliency and Celebrating the New Year ahead:

Reviewing Your Life Allows You to Know Where You Are. If you don’t want to live this upcoming year exactly the same as your last year, you need to take stock of all that has happened. It is only when you stop and reflect, that you are able to find out, if what you do, is getting you the results you want.

Ask yourself the question, What Am I Working Towards?
 If you are serious about living your ideal lifestyle, you must take stock of where you are and where you would like to be.

Looking for more tips to build your resiliency? Look for my book on Amazon called Stress Out. 52 Weeks To Letting More Life In

#mentalhealth #hr

TIP 1559 - Are You A Chocoholic?

I am a chocoholic. I love milk chocolate. Creamy. Rich. Sweet. Delicious. It picks me up when I am down.

Is this wrong?
 Not terribly. We all have comfort foods and mine is chocolate. I don’t eat it everyday. My addiction is quite mild most of the time. But there are days when I just have to give in. I have scavenged the cupboards looking for any type of chocolaty morsel. And when I do indulge, I try to do so with very little guilt, (which isn’t always possible).

It’s About Moderation

Contrary to popular belief, chocolate isn’t its own food group, but treats are not all bad. Moderation is the key. Eating healthy around the treats is also well advised.

But I do like my chocolate and I am always glad that my Christmas stocking, is lovingly filled with….Chocolate. My boys use to wondered why Santa only brought mommy chocolate…I told them, it was because daddy wanted mommy to be happy so he wrote it in his letter to Santa to bring me a stocking full of chocolate. And Santa hasn’t let me down yet.

So hats off to the Mayans and the Aztecs for creating the first chocolaty drink.

Take One Action Today To Build Your #Resiliency!     
Tips For Building Resiliency and Celebrating National Chocolate Day:

I don’t have any, other than to indulge responsibly

Looking for resources to build your resiliency? Check out my Live Smart blog at worksmartlivesmart.com

#mentalhealth #hr

TIP 1558 - It’s About Time

Are you overworked, over-scheduled and just plain stressed out?

There is a quote that says, “Time is the most valuable coin in your life. You and you alone will determine how that coin will be spent. Be careful that you don’t let other people spend it for you.”

Take One Action Today To Build Your #Resiliency

Tips For Building Resiliency and Celebrating It’s About Time Week:

Schedule downtime. At least once during the day, you should allow yourself the luxury of having a period of time to decompress. The simplest and easiest strategy to use is deep breathing. It can be done by anyone, anywhere and in any circumstance.

Create off-work zones. Determine what times during the day are off-limits for working, including no e-mail, or text messages. By defining these zones such as at meal-time, bed-time and days off, we are creating the space for rejuvenation and connection.

Learn to say no. Say no to things that are outside of your priority. Say no to working late, especially if it is self-imposed. Say no to extra activities if you are feeling stretched to thin. Saying no now, does not mean that it will be a no forever.

When you feel like it is a priority and you have the time to dedicate to the activity without compromising yourself, then it is okay to say yes.

Looking for more tips to build your resiliency? Look for my book on Amazon called Stress Out. 52 Weeks To Letting More Life In

#mentalhealth #hr

TIP 1557 Whiny Whiner

We can be a nation of entitled whiners.  “It’s too cold.”  “I am the only one around here who does anything.”  “Blah, blah, blah” or should I say “whine, whine, whine.”

Hunger, tiredness, boredom and feeling unwell are factors that can precipitate whining sessions at work, but some colleagues have learned from a very early age that whining gets them the attention that they are seeking.  Whining has become second nature and their predominant way of communicating.  Their behaviour is draining on relationships and it can poison a workplace.

Take One Action Today To Build Your #Resiliency!     

Tips For Building Resiliency and Celebrating National Whiner’s Day:

If you catch yourself whining:

Try moving from an attitude of entitlement to one of gratitude.  It is hard to be whining when focused on the positive and being thankful.

Focus on problem solving.  It is okay to vent, but that venting must be followed by problem solving otherwise it is whining for whining’s sake.

If you are going to confront a whiner:

Understand that they are looking for attention, but give them attention for solving the issue, not for whining about the issue.

Finally, minimize the amount of time that you spend with the whiner.  They will zap your energy if you aren’t careful.

Looking for resources to build your healthy workplace? Check out my top 10 tips under Resources and Courses at worksmartlivesmart.com

#mentalhealth #hr

TIP 1556 - Christmas Day

It is Christmas Day for those of us who celebrate this time of year.

As we go into the holidays, I wanted to share this little blessing with you.

To you I wish all the blessings of Christmas.

May you experience the warmth of home,

The cheer and good will of friends,

And the hope of a child-like heart.

May love work its magic into your life,

And may you touch every life you meet.

May you provide compassion to those in need,

And have the courage to stand up for yourself.

May the stars light your way.

May you have unmatchable success in life and the ability to handle it with grace.

Have a blessed Christmas.

 

#mentalhealth #hr

TIP 1555 - Christmas Eve

It is Christmas Eve for those of us who celebrate this time of year.

As we go into the holidays, I wanted to share this little blessing with you.

To you I wish all the blessings of Christmas.

May you experience the warmth of home,

The cheer and good will of friends,

And the hope of a child-like heart.

May love work its magic into your life,

And may you touch every life you meet.

May you provide compassion to those in need,

And have the courage to stand up for yourself.

May the stars light your way.

May you have unmatchable success in life and the ability to handle it with grace.

Have a blessed Christmas.

 

#mentalhealth #hr

TIP 1554 – Write Your Business Plan

If you are a business owner, you may be looking at the end of the year as the time to review your Business Plan. I don’t enjoy doing this and I find it stressful to sit down and review where I have been and where I would like to grow my business. But I know that this is a necessary task as an entrepreneur.

Writing my business plan greatly improves my chances for success.

Take One Action Today To Build Your #Resiliency!     

So Here are today’s Tips For Building Resiliency and Celebrating National Write A Business Plan Month:

Keep it short. Your business plan should be a tool you use to run and grow your business. If it is too long, it becomes daunting, stressful, and relegated to the bottom of your to do list.

The biggest part of the business plan and the most helpful part of my plan answers the questions of what am I actually selling, how am I solving a problem for my market, and why me and not my competition. Your customers are stressed about something and you are there to solve it.

My customers are leaders who see that stress is negatively impacting the health, productivity and functioning within their team, and they need tools that they and their teams can use to manage their stress, promote positive mental health, and build overall resiliency.

Whether you are a business owner or not, the end of the year is a great time to review where you have been and where you are going. Set your intentions for a bright year ahead and make decisions that take you along this path.

Remember, If you like today’s wellness tips, let me know. You can leave me a review on amazon or through your #alexa app.

Don’t forget that you can find more tips for coping with mental health issues, by checking out my Live Smart blog at worksmartlivesmart.com.

#mentalhealth #hr

TIP 1552 - Read For Relaxation

I loved reading. I would read between homework assignments, favourite TV shows, or on the bus. I loved to stay awake until the wee hours if the book was enticing enough. That was before children. It seems that for many of us, our daily reading habits center around tweets, Facebook updates, or the ingredients of our morning cereal’ We read on average 5 or less books a year.

I find it difficult to add reading to my long list of daily to-dos. For me, the holidays give me the opportunity to slow down a bit and pick up a good book.

Take One Action Today To Build Your #Resiliency!     

Tips For Building Resiliency and Celebrating Read A Book Month:

Obvious tip alert – pick a book that you have an interest in. But also pick a book that you have time to read as well. If the book requires your unbroken attention and you have small children running around you or you plan on reading during your lunch hour, this may not be the book for you.

If you like to read, indulge yourself during the down times within your day or during your holidays. Reading can be a great way to regulate the rhythm of your day.

And finally, don’t let reading negatively impact your sleep. Poor sleep habits such as reading late at night or in bed can leave you sleep deprived, foggy-headed and often grumpy.

Looking for more ways to build your resiliency, take my free on-line vulnerability test at worksmartlivesmart.com under the resources and courses tab.

#mentalhealth #hr

TIP 1551 - Spreading Holiday Cheer

Have you ever gone caroling?

We used to when I was in public school. We would go to the nursing homes and entertain the elderly residents there. I probably didn’t appreciate it as much as I would today.

Christmas caroling is believed to have originated by St. Francis of Assisi in 1223. Though caroling has slipped by the wayside, I still love watching the old Christmas movies that depicted the carollers dressed up going from door to door singing the old favourites.

Take One Action Today To Build Your #Resiliency!     

Tips For Building Resiliency and Celebrating Go Caroling Day:

While you might prefer to stay indoors with your eggnog, Christmas cookies, cozy blanket, the point of Go Caroling Day is to get out and share the spirit of the season, however, you celebrate it, with everyone.

And a quote from a favourite Christmas movie character, Buddy the Elf says that “The best way to spread Christmas cheer, is singing loud for all to hear.”

Looking for more tips to build your resiliency? Look for my book on Amazon called Stress Out. 52 Weeks To Letting More Life In

#mentalhealth #hr

TIP 1550 - Recognition That Boosts Their Health And Yours

Thank you! Good work, as always. Thanks for getting this done. You are a lifesaver.

Thanks for your help today.

One step to emotional wellness is being able to learn to give to others. Recognize and tell someone that they are doing a good job. Research says that you will be boosting their health and yours.

Take One Action Today To Build Your #Resiliency!     

So here are today’s Tips For Building Resiliency and Celebrating Tell Someone They Are Doing A Good Job Week:

Don’t forget that your people want to do well. Before getting frustrated with someone remind yourself of that, and then decide how to provide constructive feedback.

When someone does something well, tell them that you notice. As a leader it is easy to forget to mention it. Most leaders wait until something goes wrong before they even think about giving employee feedback. And then it’s only negative. Block out some time during the week to reflect on positive contributions your team has made over the week

However, don’t overdo it. If you are sending people emails everyday then your positive feedback becomes diluted and meaningless.

Finally, don’t use phrases like "great job" or "nice work" as these are so vague as to be virtually useless. Use the opportunity to teach which of their terrific behaviors you would like to see repeated in the future.

Looking for more tips to build your resiliency? Look for my book on Amazon called Stress Out. 52 Weeks To Letting More Life In

#mentalhealth #hr

TIP 1549 – Stress-Free Family Gatherings

Holidays provide opportunity for celebration, and they often bring about family tension. By determining your goals for the holidays and by staying in control of your reactions, you can help to ward off excessive stress and have a stress-free family gathering – whatever that may look like this year.

Take One Action Today To Build Your #Resiliency!     

So here are today’s Tips For Building Resiliency and Celebrating Stress-Free Family Gatherings Week:

The first and most important step to a less stressful family gathering is to determine who pushes your buttons. Then understand what the person gets from being so difficult. Some want to feel more in control over what is happening around them. Some want to feel important and listened to, and some want to avoid outright conflict, but will act out their annoyance or disagreement through other negative behaviours.

By understanding what people expect to gain from using undesirable behaviours, we are in a much better position to deflect and defeat the difficult behaviour and move the person towards more acceptable ways of responding. Our job is to help these family members feel more in control, more listened to and more important.

My second tip is to avoid ‘holiday perfectionism’. Thinking, saying, or planning for the best holiday ever can lead to certain disappointment. Be okay with disorganization, conflict, and family chaos. Going with the flow will help to reduce your stress.

Finally, stop and be in the moment. When you start to feel the tension rising, take a moment to notice the wondrous sights, sounds, and smells around. Changing focus helps to reduce your stress level.

Wishing you a meaningful, joyful, and Stress-Free Family Gathering.

Remember, If you like today’s wellness tips, let me know. You can leave me a review on amazon or through your #alexa app.

Looking for more ways to build your resiliency during the holidays? Check out my holiday infographic at: https://worksmartlivesmart.com/mental-health-infographics/

or read a few of the articles posted at: https://worksmartlivesmart.com/?s=holiday+stress

#mentalhealth #hr

TIP 1548 - Breath and Relax

Did you know that flowers and plants freshen the air?

This is a day set aside to honor our clean air and to raise awareness of the many environmental issues that are changing our climate on earth. This is one of several official days to pay attention to your environment and the air we breathe. Air pollution is the largest environmental health risk in the country, ranking alongside cancer, heart disease and obesity in the scale of its health impacts.  Air pollution affects us all at work, at home and when we are out and about.  It causes heart and lung diseases, affects children’s lung development and shortens life. 1 in 8 deaths around the world is linked to poor air quality.

Take One Action Today To Build Your #Resiliency!     

So here are today’s Tips For Building Resiliency and Celebrating Clean Air Day:

Clean Air Day 2018 is the perfect opportunity for people to ditch their cars and either walk or cycle to work.

Even the smallest contribution soon mounts up when large groups of people pledge their commitment.

Taking a walk in nature, breathing in the cool crisp air and slowing down for a moment is also a great way to celebrate

We need to protect Mother Earth and making sure that the air that we breathe is as clean and healthy as possible.

Looking for resources to build your resiliency? Check out my Live Smart blog at worksmartlivesmart.com

#mentalhealth #hr