Work Smart Live Smart with Beverly Beuermann-King

EP 117 – How To Deal With Your Difficult Customers

Negative attitudes and behaviours are usually expressed when our customers are stressed out or they just don’t have the energy to use better communication skills, judgment and manners.

Being stressed out is chronic in today’s society. We often have too much to do, too many decisions to make and are usually running behind schedule. The difficulty behind the negative attitudes and behaviours is that they are highly “toxic” to our staff.

Dealing with difficult customers can make us feel grouchy, out-of-control and can rattle staff to the point where they may quit.

It takes a lot of energy to be positive, to keep things in perspective and to actively fend off this toxic effect. As the leader, there are several steps that you can take to ensure that your staff can effectively handle the best and the worst in these customers.

So here are Today’s Hot Tips For Reducing The Impact Of Negative Attitudes and Celebrating Getting To Know Your Customer Day:

1. Discuss the types of customers that you may encounter ahead of time. What are some of the common complaints that your staff may face? Share past experiences and horror stories with each other and prepare answers and solutions ahead of time.
2. Teach your staff how to keep their composure, be assertive and know exactly what it is they want to communicate.

Looking for resources to build your resiliency? Check out my Live Smart blog at worksmartlivesmart.com

EP 116 – Weedless Wednesday

Smoking is no longer glamourous.  Most people understand the link to major health issues.

Though smoking has lost its ‘public’ appeal, it is still a major issue and addiction within our families and workplaces. Smoking cessation is the focus of many workplace wellness programs because nicotine addiction has a negative impact on absenteeism, productivity and benefits usage. 

Wouldn’t it be great, if we could prevent the up and coming generations from having to face the ‘futility’ of quitting, of being a ‘slave’ to their addiction, or experiencing the devastating impact of their ‘habit’.

Some people wrongly believe that if we continue to raise the price, add more tax or put more disgusting pictures on the packages, that people will stop smoking and choose to live a healthier life.

However, being addicted to something, means that logic is skewed, and the addiction can always be justified or at least continued to exist

So, I go back to my original statement…we have come a long way…but the key to our success is to continue to convince the younger generation that it isn’t worth it. 

Today is Weedless Wednesday. Hopefully future generations will not understand the need for this kind of promotion.

Looking for more ways to build your resiliency, take my free on-line vulnerability test at worksmartlivesmart.com under the resources and courses tab.

EP 115 - Fighting The Winter Blues

The alarm clock goes off, but you would rather roll over and continue sleeping. You get up, look in the mirror and you feel dumpy and grumpy. You go to the cupboard and instead of something healthy, you pull out one of those sugar cereals. You are not sure what is happening, but there are days when life is definitely more of a challenge.

Reportedly 65% of us notice a difference in our mood and energy in the fall and winter. These people may be fighting the winter blues. This decrease in mood and energy colours the way in which we handle the other areas of our life that compete for our energy and attention.

Research into the direct causes of the winter blues is ongoing. However, the more severe form, called Seasonal Affective Disorder, is thought to be related to seasonal variations in light which negatively impact the production of neurotransmitters and hormones that affect our sleep, mood and appetite.

The winter blues are usually characterized by varying degrees of sadness, anxiety and energy. Winter blues differ from SAD in that the symptoms do not last as long and do not interfere significantly with everyday living.

So Here are today’s Hot Tips For Building Resiliency Against Seasonal Affective Disorders:

Increase your exposure to light. Spend at least 20 minutes twice a day.

Arrange your indoor environment so that it receives more natural light.

Install full spectrum lights.

By increasing your exposure to light and monitoring your diet, sleep patterns and exercise levels you will be able to maintain your health, increase your energy and combat the winter blues.

For more information on coping with mental health issues, sign up for one of my on-line courses at worksmartlivesmart.com under the resources and courses tab.

EP 114 – It’s Time To Clean Off Your Desk

How we organize ourself can either help or hinder us in the way that we deal with stress. Clutter can add more chaos. But, being too worried that everything is in its place can stop us from being productive and creative as well. Your personal organization should help you to move forward, give you a sense of control over your space and help to decrease the stress that you feel.

So Here are today’s Hot Tips For Building Resiliency and Celebrating National Clean Off Your Desk Day:

Try cleaning off your desk and see if you notice stress relief from being more organized and neater.

Purge periodically – it takes time but gives you more space and you may find that it can trigger your creative juices.

Use baskets to gather project materials together, unread magazines/journals/computer accessories etc

Ensure that you have enough desk area to work comfortably

Don’t touch junk mail more than once – do something with it or throw it in the recycle box

Looking for more ways to build your resiliency, take my free on-line vulnerability test at worksmartlivesmart.com under the resources and courses tab.

EP 113 – How To Make Your Dreams Come True

We would all love a magic lamp or a fairy godmother to make our dreams come true.  But in their absence, it is up to us to make our dreams come true.  This requires effort on our part.  Not just wishful thinking, but hard work and intention.

So Here are today’s Hot Tips For Building Resiliency and Celebrating Make Your Dreams Come True Day:

Create your dream list.  Write it down.  Put it into pictures.  Make a Dream Board.  This makes it real and more likely to come true than if your dreams stay locked up inside your head.

Decide what steps or actions you need to take to make these dreams come true. 

Watch out for negative self-talk, and fears that can sabotage you before you even start. 

Bronnie Ware is an Australian nurse who spent several years working in palliative care, recording her patient’s epiphanies.  Here were the top five wishes of those patients:

The wish that they had the courage to live a life true to them self, not the life others expected of them.

The wish that they had not worked so hard.

The wish that they had the courage to express their feelings.

The wish that they had stayed in touch with their friends.

The wish that they had let them self be happier.

 So what are YOU going to do TODAY to move closer to making your dreams a reality?

Looking for more tips to build your resiliency? Look for my book on Amazon called Stress Out. 52 Weeks To Letting More Life In

EP 112 – Life Requires Change

Everyone hates change.

So many people I know believe that this statement is true.  However, the truth be known, people don’t really hate change, they may just dislike the process of changing. 

I know that people will only change when the behaviours that they have been using stops getting them the results that they want. 

With the start of the new year, many of us have taken the time to reflect on the past year’s events or our life.  We may have set some goals for the upcoming year based on these reflections.  When we set our goals for the future and aim to be more on purpose with who we want to be, we need to see and feel the past as uncomfortable and realize that life requires change.

So Here are today’s Hot Tips For Building Resiliency and Celebrating Living On Purpose Month:

Know Your Why. To reach your goals, you need to identify the reason for the change in the first place.

Sometimes it helps to write this ‘why’ down and keep it available, because sometimes when we are in the midst of moving forward and the path becomes difficult, we may forget the reason for the change and give up on it, before we get through it.

Remember that change is not bad, and we don’t need to hate it. Whether the change you are making is a New Year’s Resolution or a life change to live more on purpose, always be kind to yourself.

Looking for more tips to build your resiliency? Look for my book on Amazon called Stress Out. 52 Weeks To Letting More Life In

EP 111 – Wear Your Milk Moustache Today!

Have you worn a milk moustache today? January 11th is milk day, the anniversary of milk being first delivered in glass bottles.

I grew up on a dairy farm. Milk was a part of every meal.  I can still remember my dad skimming the cream off the milk for his cereal and the first time I stayed with my aunt who ‘bought’ her milk from the store, and thinking that it was so watery.  Nothing at all, like what I was used to.

Even after 7000 years of drinking it, milk is still very controversial. Many say we need it for bone growth, but there are those who say we shouldn’t drink it, as it can increase our risk for certain diseases.

So Here are today’s Hot Tips For Building Resiliency and Celebrating Milk Day:

Watch what you drink.  Add more water and milk to your diet as opposed to pop and other sugary drinks. Studies show that kids and adults who drink milk are less likely to consume sugary drinks which add no nutritional value to their diet.

If you are having trouble sleeping, try a cup of warm milk.  The chemicals in milk, along with the warmth of the drink, can help to produce that sleepy feeling.

So to honour my dad and brother, here is a little milk day humour…..

Q: What did the farmer call the cow that had no milk?

A: An udder failure.

Don’t forget that you can find more tips for promoting health, by checking out my Live Smart blog at worksmartlivesmart.com

EP 110 – Becoming a Fit Family

Are you and your family spending too much time as couch potatoes?

Although this is Family Fit Lifestyle Month, healthy habits should be a lifelong journey. I recently asked my sons what life lessons they have they learned from me (risky question but I wanted to know). I was proud to hear some of things that they said. Both of them said that one of the important lessons was around eating right and exercising often. They said that it has helped them to be good athletes and to feel good. (So all that harping around eating their lunch and working hard at practise has paid off after all). They saw me involved in fitness activities even when I was not naturally good at them. And they saw me having fun anyways.

So Here are today’s Hot Tips For Building Resiliency and Celebrating Family Fit Lifestyle Month:

Reward participation in fitness activities. Be each other’s cheerleader.

Have fun. Fitness shouldn’t be boring or feel like drudgery. If it does that you haven’t found the right activities. Some of us prefer activities that we can do alone. Some of us need the watchful eye of a coach. Others prefer team settings. Fitness activities should be something that we look forward to.

This year, set a few goals for creating a healthier family.

Looking for more ways to build your resiliency, take my free on-line vulnerability test at worksmartlivesmart.com under the resources and courses tab.

EP 109 – You Need To Get Over It

Do you hold a grudge? 

January is the month of new resolutions.  It is also the month to Get Over It.  Whatever ‘It’ is. 

‘It‘ can be very destructive emotionally and physically.  It is not to say that feeling hurt or angry is bad, but holding on to hurt and anger for a long time is.

So Here are today’s Hot Tips For Building Resiliency and Celebrating Get Over It Month:

Weigh the risks.  Holding a grudge takes energy and has a negative impact on your health.  It can keep you awake at night, it can cause excessive dread and worry and negatively impact your digestion.  It can bring about Depression.  Weigh out the risks of hanging on to that grudge or negative emotion and see if it really is worth the energy.

Learn to accept what is.  You may not hear an apology.  The person may never admit their mistake but that shouldn’t be the goal in trying to get over something.

Often hearing someone say sorry doesn’t make us feel better.  Only you can change your perspective and focus, so start today and Get Over It.

Looking for resources to build your resiliency? Check out my Live Smart blog at worksmartlivesmart.com

EP 108 – Are You Thankful

“What do you say?”  “Thank you”

As parents, we probably said this a lot, as we taught our children to be thankful for the gifts that they received or when others did nice things for them.

Are You Thankful?

I think as adults we sometimes forget to be thankful.  We often focus on the difficulties and on the things that are not going right and sometimes we lose sight of the things that are going well and the blessings that we have received.

A line of wisdom goes…You cannot welcome more abundance into your life until you have said thanks to the universe for all that you have. January is the month of new beginnings.  Let’s kick it off by being truly thankful. 

So Here are today’s Hot Tips For Building Resiliency and Celebrating National Thank You Month:

Make a list of all that you are thankful for in your work and personal life.  Be specific.  True blessings are the things in your life that resonate importance and touch your core.

Know that when we are full of thanks, we radiate this to the people around us and we impact them in a positive way.

Hang out with people who are truly thankful.  It is contagious, and you will feel energized, and inspired.

Discover how to take small steps towards a healthier, happier, less-stressed you by visiting my website at worksmartlivesmart.com

EP 107 - Thank God It’s Monday

Having trouble returning to work on Mondays? Feel like you never really left? Struggling with the blahs?

Studies show that happiness at work may be the most important success factor for a modern workplace and that happy companies make more money!

Your happiness at work is your responsibility. Not your boss’s, not your co-workers’ and not society’s. It’s Yours. However, if you are a boss or leader it is your responsibility to set a culture where it’s easy to be happy at work.

Happiness at work doesn’t only come from the policies, strategies, plans or values. It comes from being able to do great work with great people.

So Here are today’s Hot Tips For Building Resiliency and Celebrating Thank God It’s Monday:

Decide to say, “Thank God it’s Monday”. Make sure that you set the intention to be grateful for the fact that you have a job and grateful for the fact that you get to demonstrate your talents to the world through your work.

Smile – it is contagious. Just as negativity is contagious, so is being optimistic, fun and happy.

How you show up in life and at work, matters! If you are just going through the motions you will be shortchanging yourself and depleting your happiness.

Looking for more tips to build your resiliency? Look for my book on Amazon called Stress Out. 52 Weeks To Letting More Life In

EP 106 – Managing a Difficult Boss

It’s the end of the day and you’re exhausted, frustrated and wondering why you put up with your difficult boss. If you have been in this situation before, you know just how much they can impact how you feel about your job, and even your own security and confidence.

Understanding why some people become more difficult or negative, and when they are more likely to act that way, can prevent you from obsessing about your difficult boss, to the exclusion of all your other colleagues, who were quite pleasant and appreciated your work. By reflecting on your role in these difficult interactions, you will be in a better position to learn strategies to head off and/or counteract the stressful effects of these encounters.

So here are today’s Hot Tips For Building Your Resiliency and Celebrating Home and Office Safety and Security Week

The main premise to work from is that difficult people use negative behaviour to get what they want. It has decreased their stress before and they are counting on it to work for them again.

We must understand not only what people are going through but also what they expect to gain from being so difficult. Some want to feel more in control. Some want to feel important and listened to, and some want to avoid outright conflict, but will act out their annoyance or disagreement through other negative behaviours.

Our role is to find alternate ways of meeting their needs for control, importance or safety.

Don’t forget that you can find more tips for coping with mental health issues, by checking out my Live Smart blog at worksmartlivesmart.com

EP 105 – Someday We'll Laugh About This

Humour can help you thrive in change, remain creative under pressure, work more effectively, play more enthusiastically, and stay healthier in the process.

Humour is an attitude focused on generating positive feelings in yourself and for others. It is an active state and a choice that we make.

One other advantage of maintaining a sense of humour and being able to freely laugh is that it provides us with a powerful sense of perspective and ability to build relationships with those around us.

Humour and creativity originate from a lively imagination and the ability to recognize and to appreciate the incongruities of life.

So here are today’s Hot Tips For Building Your Resiliency and Celebrating Some Day We'll Laugh About This

Our ability to look at the funny side of life can be developed with practice.

• Post a ‘Murphy’s Law of our Workplace’
• Develop a Humour First-Aid Kit and fill it with your favourite jokes, clippings, and stories
• Make up a humourous response to ‘How are you doing?’

Being able to laugh about our situation and ourselves helps us to release the tension, regain our perspective, accept that which we cannot change and experience joy.

Looking for more tips to build your resiliency? Look for my book on Amazon called Stress Out. 52 Weeks To Letting More Life In

EP 104 - What You Need To Stay Safe

I have been taking karate for quite a few years now.  I’m a second degree black belt, so not quite a beginner.  It takes lots of hard practice to get this far…yet I am pretty sure that I would still have a great deal of trouble using it against an attacker, especially one with any size behind them.

Early in my university years and again when I was working within a college, I took a couple of basic self-defense courses.  They did two things. They enhanced my awareness of the dangers and gave me ideas for options that I could use.  They were definitely worthwhile.

Fear is powerful.  And so it should be.  Fear keeps us on our toes.  It warns us to not be in dangerous situations.  Even the best karate move is not to be there when the attack comes in.

So Here are today’s Hot Tips For Building Resiliency and Celebrating Personal Self-Defense Month

Consider your answers to these questions.

Do you know what to do if someone grabs you?  If not you may need to take a course on basic self-defense strategies

Are you aware of your surroundings. Don’t become complacent, even in familiar situations.

Are you confident in yourself and do you carry yourself in a confident way? Learn how to walk with confidence. This can be the difference of a potential attacker thinking that you are an easy target and them moving on to the next person.

Take your personal safety seriously.  Be prepared.  Be Aware.  Look like you know what you are doing.

Want to find more strategies to coping with stress, check out my website at worksmartlivesmart.com

EP 103 - Everyone Needs More Sleep

I must have been sleeping. I missed the Festival of Sleep this morning. The celebration is an opportunity to sleep in, snooze, doze, nap, and catch 40 winks. However, I did doze off and I did go to bed early last night, so I guess that I unknowingly celebrated it anyway.

The Festival of Sleep reminds us that we all could use a little more sleep. Before the light bulb was invented, we use to get on average 10 hours of sleep. Now many of us are lucky to get 6.5 hours of sleep per night. Yet, we know that we need 7-9 hours per night just to stay healthy.

In fact, I think that we should celebrate the Festival of Sleep for two solid weeks – The week between Christmas and New Years and then the week after New Years. What a great way to end an old year and start a new year.

So Here are today’s Hot Tips For Building Resiliency and Celebrating The National Festival Of Sleep:

Obvious tip alert – Go to sleep.

Watch for those things that interfere or prevent you from getting a good night’s sleep. If you are like the majority (65%) of the population who do not get the right kind or length of sleep, you need to find the right strategies to get a good night sleep. Go to bed at the same time and get up at the same time. Keep your room cool. Block outside noises. Watch the kinds of foods that you eat prior to bedtime. Don’t exercise right before bed.

Looking for more ways to build your resiliency, take my free on-line vulnerability test at worksmartlivesmart.com under the resources and courses tab.

EP 102 - Transform Your Thinking

The pressure is on! Too much to do. No time to think. Be productive. Do more. Uncertain economy. Climate change. Make the right decision. Make it now.

Your thoughts create your emotional and physical state. How you think and react at any given time determines the decisions or actions you take. Successful people realize that by transforming their thinking that they can master the essential skills for thriving in these turbulent times.

So Here are today’s Hot Tips For Building Resiliency and Celebrating National Transform Your Thinking Month:

Look at the decisions that you have made in the past. Have they been the best ones that you could have or should have made. If not, evaluate how you made those decisions and see if there is something that you need to work on.

Do you have enough tools in your strategy tool belt to deal with the issues and challenges you are facing? Using the S-O-S Principle can help ensure that you deal with issues, stay healthy and are supported during stressful times.

For more information on coping with mental health issues, sign up for one of my on-line courses at worksmartlivesmart.com under the resources and courses tab.

EP 466 - New Years Resolution Week

“This year, I am going to earn my CSP.” That is what I said several years ago at this time. And thankfully, I can say that after many hours of sweating it through, I received my Certified Speaking Professional designation in San Diego, California July 2007.

For many of us, New Year’s Resolution Week is a time to reflect on the changes that we want and need, and in doing so we compile a list of resolutions. Unfortunately if our resolutions happen not to work out as we had hoped, we tend to put off trying again until the following year.

So Here is today’s Hot Tip For Building Resiliency and Celebrating New Years Resolutions Week:

Visualize It

Many experts agree that the resolution itself is too often equated with the plan when it is only one part of the overall plan. One tip is to visualize the future.  Identify and visualize what feelings will come about by you achieving your goal. Replay this image regularly. The more details the better!

Everyday is a new challenge to live the way you intend to, according to your passions and purpose. Remember, it takes less effort to stay the same than it does to change. Most goals require stepping outside of your comfort zone and that is why many people give up.

Looking for more ways to build your resiliency? Take my free on-line vulnerability test at worksmartlivesmart.com under the resources and courses tab.

EP 100 - Looking On The Bright Side

Every one of us has heard the phrase “Look on the bright side!”

Look on the bright side is used to refer to focusing on the good part of something that is mostly bad.

As we head into a new year, let’s focus on these Hot Tips For Building Resiliency and Celebrating Look On The Brighter Side Day:

#1 It's difficult to look on the bright side when you're surrounded by negativity so be careful who you spend your time with.

Remove “can’t” from your vocabulary. A defeatist attitude will get you about as far as a car without an engine.

Be grateful. There are times when looking at the bright side of things can seem out of the realm of possibility. However, it’s important to take a step back and concentrate on what you do have, rather than what you don’t have.

Finally, It’s OK to make mistakes. Your past mistakes are meant to guide you, not define you. Remember, no one is perfect. Rather than looking at the negative aspects of a mistake that you’ve made, look at the bright side of that mistake and use it as a lesson moving forward.

So today, I challenge you to look on the bright side of a negative situation and use it to your advantage.

Looking for more resources to build your resiliency? Check out my Live Smart blog at worksmartlivesmart.com

EP 99 - A Year In Review

It is almost the last day of the year. This is the day that many news programs offer up a year in review. What happened that was news worthy. Good, Bad and even the Ugly.

This is a good time of year to do the same for our own personal life. What was great. What successes did you achieve. What challenges did you face. What didn’t go the way you would have liked. What lessons did you learn.

All of these questions can help you to put life in perspective and help you to recognize the skills that you have developed that have aided you along the way.

So Here are today’s Hot Tips For Building Resiliency and Celebrating the New Year ahead:

Reviewing Your Life Allows You to Know Where You Are. If you don’t want to live this upcoming year exactly the same as your last year, you need to take stock of all that has happened. It is only when you stop and reflect, that you are able to find out, if what you do, is getting you the results you want.

Ask yourself the question, What Am I Working Towards? If you are serious about living your ideal lifestyle, you must take stock of where you are and where you would like to be.

Looking for more tips to build your resiliency? Look for my book on Amazon called Stress Out. 52 Weeks To Letting More Life In

EP 98 - Are You A Chocoholic?

I am a chocoholic. I love milk chocolate. Creamy. Rich. Sweet. Delicious. It picks me up when I am down.

Is this wrong? Not terribly. We all have comfort foods and mine is chocolate. I don’t eat it everyday. My addiction is quite mild most of the time. But there are days when I just have to give in. I have scavenged the cupboards looking for any type of chocolaty morsel. And when I do indulge, I try to do so with very little guilt, (which isn’t always possible).

It’s About Moderation

Contrary to popular belief, chocolate isn’t its own food group, but treats are not all bad. Moderation is the key. Eating healthy around the treats is also well advised.

But I do like my chocolate and I am always glad that my Christmas stocking, is lovingly filled with….Chocolate. My boys use to wondered why Santa only brought mommy chocolate…I told them, it was because daddy wanted mommy to be happy so he wrote it in his letter to Santa to bring me a stocking full of chocolate. And Santa hasn’t let me down yet.

So hats off to the Mayans and the Aztecs for creating the first chocolaty drink.

So Here are today’s Hot Tips For Building Resiliency and Celebrating National Chocolate Day:

I don’t have any, other than to indulge responsibly

Looking for resources to build your resiliency? Check out my Live Smart blog at worksmartlivesmart.com