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Hope, Health, and Happiness. Would you like to live your life with less stress and more happiness? Discover how to take small steps towards a healthier, happier, more resilient you. Stress is a powerful force in life. It can bring about illness, destroy relationships and cause chaos. There is not a one-size-fits-all coping strategy for dealing with stress. Our goal is to put a plan together that helps us to deal with the sources of stress, take care of ourselves during those stressful times, and allows us to reach out to those around us for support. The Work Smart Live Smart flash briefing focuses on helping you to Harness Your Energy, Build Your Resiliency and Protect Your Mental Health!
Episodes
Thursday Apr 20, 2023
Thursday Apr 20, 2023
I have been asked about how to ensure that irate customers don’t rattle your staff’
The first step is to understand that negative attitudes and behaviours are usually expressed when our customers are stressed out or they just don’t have the energy to use better communication skills, judgment and manners.
Being stressed out is chronic in today’s society. Our customers often have too much to do, too many decisions to make, and are usually running behind schedule.
The difficulty behind the negative attitudes and behaviours of our customers is that they are highly “toxic” to our team.
As the leader, there are several steps that you can take to ensure that your staff can effectively handle the best and the worst in these customers.
Take One Action Today To Build Your #Resiliency!
Here are today’s Tips For Building Resiliency and Celebrating Get to Know Your Customer Day
- Discuss the types of customers that your team may encounter ahead of time.
What are some of the common complaints that your staff may face’ Share past experiences and horror stories with each other and prepare answers and solutions ahead of time. Preparation allows your staff to feel more confident in dealing with these difficult customers and not absorb the negativity.
- Teach your staff how to keep their composure, be assertive and know exactly what it is they want to communicate. Help them to get comfortable with those customers who need to vent and express themselves – however let them know that they do not need to tolerate abuse.
As the leader, you play a very important role in preventing customer negativity from rattling your team.
Looking for resources to build your resiliency? Check out my Live Smart blog at worksmartlivesmart.com
#mentalhealth #hr
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